Terms and Conditions

Last updated: 28 June 2026

Lizzy Yates Alchemy is operated by Lizzy Yates as a sole trader.

Throughout these Terms:

  • “Lizzy Yates Alchemy” means Lizzy Yates and the business operated under that name.

  • “we”, “us” and “our” mean Lizzy Yates Alchemy.

  • “you” and “your” mean any website visitor, customer, client or participant.

These Terms govern your use of:

  • our website

  • our digital products

  • our courses and programs

  • our meditations and activations

  • our events and workshops

  • our individual services

  • our memberships, if offered

  • any other Lizzy Yates Alchemy offering

By using our website or purchasing an offering, you accept these Terms.

Please stop using our website if you do not accept these Terms.

1. Eligibility

You must be at least 18 years old to purchase our offerings.

A parent or guardian must approve purchases for anyone under 18.

You must provide accurate information during purchases, bookings and registrations.

You must not impersonate another person or provide misleading information.

2. Our offerings

Lizzy Yates Alchemy may provide:

  • guided meditations

  • audio activations

  • digital workbooks

  • downloadable resources

  • energy clearing tools

  • nervous system resources

  • courses and programs

  • live or recorded workshops

  • memberships

  • individual sessions

  • complementary wellbeing services

The availability and format of each offering may change.

The relevant sales page explains each offering’s current inclusions.

Please review that information before purchasing.

3. Educational and wellbeing purposes

Our content supports education, personal development and general wellbeing.

It does not replace medical, psychological or professional healthcare.

Our content does not provide medical diagnoses or treatment.

Always seek qualified healthcare advice when needed.

Never delay professional care because of our content.

Contact emergency services if you experience a medical emergency.

4. Personal responsibility

You are responsible for deciding whether an offering suits you.

Participate within your personal capacity and comfort.

Stop any practice causing pain, distress, dizziness or significant discomfort.

Seek professional support when appropriate.

Do not use meditations while driving or operating machinery.

Use extra care when an activity requires focused attention.

You remain responsible for your choices, actions and outcomes.

5. No guaranteed outcomes

Every person responds differently to wellbeing practices.

We do not guarantee specific health, emotional, financial or personal outcomes.

Testimonials describe individual experiences only.

Testimonials do not promise that you will achieve similar results.

Results may depend on many factors beyond our control.

6. Prices

Prices appear on the relevant sales or booking page.

Prices are displayed in Australian dollars unless stated otherwise.

Prices include GST where legally applicable.

We may change prices at any time.

Price changes will not affect completed purchases.

Discount codes must be used before checkout.

Discounts cannot usually be applied after payment.

7. Payments

Payment is required before accessing paid offerings.

Payments may be processed through:

  • Stripe

  • Squarespace

  • Stan

  • PayPal

  • another displayed payment provider

Payment providers operate under their own terms and privacy policies.

We do not generally receive complete payment card details.

You authorise the provider to process the displayed payment.

You are responsible for any bank or currency conversion fees.

8. Orders

An order is not accepted until payment is confirmed.

We may refuse or cancel an order where reasonably necessary.

Reasons may include:

  • suspected fraud

  • pricing errors

  • technical errors

  • unlawful activity

  • misuse of our website

  • unavailable services

If we cancel a paid order, we will provide an appropriate remedy.

This may include a refund or replacement access.

9. Digital product delivery

Digital products may be delivered through:

  • email

  • download links

  • Stan

  • Squarespace

  • Google Drive

  • a customer portal

  • another secure platform

You must provide a valid email address.

Please check your spam or promotions folder after purchasing.

Contact us if delivery does not arrive within a reasonable period.

Access instructions are personal to the purchaser.

You must not share private access links or login details.

10. Digital product licence

Purchasing a digital product does not transfer ownership.

You receive a limited, personal and non-commercial licence.

This licence is non-exclusive and non-transferable.

You may access the content for your personal use.

You must not:

  • copy content for distribution

  • resell any content

  • share purchased files

  • upload content to shared platforms

  • reproduce our recordings

  • teach directly from our materials

  • remove branding or copyright notices

  • create competing products from our content

  • use content for artificial intelligence training

  • claim our content as your own

Written permission is required for any commercial use.

11. Intellectual property

Our intellectual property includes:

  • written content

  • audio recordings

  • videos

  • meditations

  • activations

  • workbooks

  • graphics

  • branding

  • frameworks

  • course materials

  • product names

  • website content

This includes BodySpeak Alchemy™ and related original frameworks.

Intellectual property remains owned by Lizzy Yates Alchemy.

Unauthorised use may result in access termination or legal action.

12. Refunds for digital products

We do not offer change-of-mind refunds after digital access begins.

This includes downloaded, streamed or emailed content.

This policy does not remove your Australian Consumer Law rights.

You may be entitled to a remedy when consumer guarantees are not met.

The appropriate remedy depends on the circumstances.

Contact us promptly if a product is faulty or inaccessible.

We will assess the issue fairly and lawfully.

13. Consumer guarantees

Our offerings come with guarantees that cannot be excluded under Australian law.

Nothing in these Terms limits those rights.

Services must be provided with due care and skill.

Services must also be reasonably fit for their stated purpose.

Products must match their description.

They must also meet applicable quality requirements.

You may have rights to a refund, replacement or other remedy.

Your remedy depends on whether the failure is major or minor.

14. Individual sessions

Individual sessions may be offered online or in person.

Session details appear during booking.

You must provide accurate information affecting safe service delivery.

You must tell us about relevant health or accessibility needs.

We may decline services outside our training or professional scope.

We may recommend appropriate medical or professional support.

Individual sessions remain complementary wellbeing services.

They do not replace regulated healthcare treatment.

15. Bookings, cancellations and rescheduling

Booking-specific conditions will appear during booking.

Those conditions form part of these Terms.

Please provide as much notice as possible when rescheduling.

Late cancellations may result in lost booking fees.

Missed appointments may be treated as completed appointments.

Any cancellation fee must reflect our disclosed booking policy.

Your Australian Consumer Law rights remain unchanged.

If we cancel, we may offer:

  • another appointment

  • service credit

  • an appropriate refund

We are not responsible for reasonable travel or accommodation expenses.

16. Courses, programs and workshops

Course access periods appear on each sales page.

You are responsible for completing content during that period.

Live session recordings may not always be available.

Program materials remain protected intellectual property.

Your purchase covers one participant unless stated otherwise.

You must not record live sessions without permission.

You must respect the privacy of other participants.

Disruptive or harmful conduct may result in removal.

Any removal decision will consider fairness and legal obligations.

17. Memberships and subscriptions

These terms apply only when subscriptions are offered.

Subscription details will appear before purchase.

These details may include:

  • billing frequency

  • recurring price

  • minimum commitment

  • renewal terms

  • cancellation instructions

  • included content

You authorise recurring payments when selecting a subscription.

You may cancel future renewals using the stated method.

Cancellation stops future billing unless otherwise disclosed.

Cancellation does not usually refund an existing billing period.

Your Australian Consumer Law rights remain unchanged.

We will disclose material subscription changes before they apply.

18. Promotions and special offers

Promotions may have separate eligibility conditions.

Promotions apply only during the advertised period.

We may withdraw promotions before purchase where reasonably necessary.

We will honour valid completed purchases.

Offers cannot be combined unless clearly stated.

19. Customer accounts

Some offerings may require a customer account.

You must protect your password and login information.

You are responsible for activity occurring through your account.

Contact us immediately if unauthorised access occurs.

We may suspend accounts used unlawfully or fraudulently.

20. Website use

You may use our website for lawful personal purposes.

You must not:

  • damage or disrupt our website

  • attempt unauthorised access

  • introduce viruses or harmful code

  • collect other users’ information

  • use automated scraping tools

  • misuse forms or communication channels

  • engage in fraudulent activity

  • breach another person’s rights

We may restrict access following serious or repeated misuse.

21. Community conduct

Some offerings may include groups or community spaces.

You must communicate respectfully.

You must protect other participants’ privacy.

You must not share another participant’s personal information.

Harassment, discrimination and threatening behaviour are prohibited.

Promotional or unrelated selling is prohibited without permission.

We may remove content or participants where reasonably necessary.

22. User submissions

You retain ownership of content you submit.

This may include comments, questions, feedback or reviews.

You confirm that your submission does not breach another person’s rights.

We may use feedback for internal business improvement.

We will request permission before publishing identifying testimonials.

23. Third-party platforms

Our offerings may use third-party platforms.

These may include:

  • Squarespace

  • Stan

  • Stripe

  • Google

  • Zoom

  • email platforms

  • social media platforms

  • cloud storage services

Third-party services have separate terms and privacy practices.

We cannot control every third-party interruption or technical failure.

We will provide reasonable assistance when access problems occur.

24. External links

Our website may contain links to external websites.

Links do not always indicate endorsement.

We do not control external content or privacy practices.

You access external websites at your own discretion.

25. Website availability

We aim to keep our website and content available.

Continuous or error-free access cannot be guaranteed.

Access may be interrupted for:

  • maintenance

  • security

  • upgrades

  • platform failures

  • internet disruptions

  • events beyond our reasonable control

We may update or remove website content when necessary.

26. Limitation of liability

Nothing in these Terms excludes rights that cannot be excluded.

This includes rights under the Australian Consumer Law.

To the extent permitted by law, we are not responsible for:

  • indirect loss

  • unforeseeable loss

  • losses caused by unlawful use

  • losses caused by ignored instructions

  • third-party platform failures

  • unauthorised sharing of login details

You remain responsible for protecting your devices and accounts.

Any liability will be assessed under applicable Australian law.

27. Events beyond reasonable control

We are not responsible for delays beyond our reasonable control.

These events may include:

  • natural disasters

  • serious illness

  • power failures

  • internet outages

  • platform failures

  • government restrictions

  • industrial disputes

We will take reasonable steps to minimise disruption.

We may reschedule, replace or refund an affected offering.

The appropriate response will depend on the circumstances.

28. Ending access

We may suspend or end access following serious breaches.

This may include:

  • unlawful conduct

  • intellectual property breaches

  • payment fraud

  • abusive behaviour

  • unauthorised sharing

  • repeated misuse

We will act reasonably when considering termination.

Termination does not remove rights already accrued.

Australian Consumer Law rights remain protected.

29. Privacy

Our Privacy Policy explains how we handle personal information.

The Privacy Policy forms part of these Terms.

Please read it before providing personal information.

30. Disclaimer

Our Website Disclaimer forms part of these Terms.

Product-specific disclaimers may also apply.

Please review the relevant disclaimer before participating.

31. Changes to these Terms

We may update these Terms when our practices change.

Updates may also reflect legal or technology changes.

The current version will appear on our website.

Changes will not unfairly remove existing consumer rights.

Material changes affecting subscriptions will be communicated appropriately.

32. Complaints and disputes

Please contact us first about any concern.

We will try to resolve complaints fairly and promptly.

Provide relevant details and your preferred outcome.

If unresolved, you may contact an appropriate consumer authority.

This may include Consumer Affairs Victoria or the ACCC.

You may also obtain independent legal advice.

33. Governing law

These Terms are governed by Victorian and Australian law.

Victorian courts have non-exclusive jurisdiction.

This clause does not remove any mandatory consumer rights.

34. Severability

If one term is legally invalid, the remaining terms continue.

The invalid term will be limited as required by law.

35. Entire agreement

These Terms include any applicable:

  • sales page conditions

  • booking policies

  • subscription terms

  • product disclaimers

  • Privacy Policy

  • Website Disclaimer

Together, these documents form our agreement with you.

36. Contact

Questions about these Terms can be sent to:

Lizzy Yates Alchemy

Email: hello@lizzyatesalchemy.com

Location: Victoria, Australia